IU Southeast School of Nursing professor teaches the importance of empathy in her classroom
Jan. 18, 2017
About 40 years ago, a novice nurse at a hospital in Louisville placed a phone call to inform a man that his wife, a patient in the nurse’s care, had just died.
The conversation was bound to be difficult—it’s one of the most challenging and delicate actions a healthcare provider will be asked to take—but on this occasion, it somehow lurched from difficult to uncomfortable to traumatic to disastrous. Just half an hour before, the two had been chatting amiably at the patient’s bedside. The nurse had pledged to contact the man if there should be any new developments. It was very straightforward. Yet in the moment that mattered most to both of them, they were unable to connect with one another in a caring way. For the nurse, who had thought she was at the top of her game, it was instantly clear that while she had mastered the technical side of her job, she had failed at something equally important.
“I have to get better at this,” she told herself, when she had time to reflect.
And so she did. Today that nurse, Janice McMahan, is associate clinical professor of nursing at IU Southeast. In courses ranging from nursing management and nursing ethics to clinical simulations, she employs innovative teaching techniques to give students the ability to be not only technically sound nurses but also empathetic human beings, and to connect the two qualities synergistically to deliver a healthcare experience that is healing to patients and families and enlightening to nurses.
Seeing it all
Janice McMahan has been a nurse for over 40 years. After her initial years in practice after gaining that first diploma, she moved into management, and even worked her way up to lead a hospital. But despite her successful ascent, she found it difficult to be so far from what really inspired her as a person. She found renewal professionally and personally by furthering her academic career and moving into teaching while continuing to practice nursing hands-on.
McMahan is specialized in the area of critical care. Besides her teaching duties at IU Southeast, she works as a critical care nurse in the Surgical Intensive Care Unit at the University of Louisville Hospital, a Level I trauma center, caring for patients with complex trauma-related issues.
In this world, the hospital is a battlefield in which suffering is acute and patient needs are immediate, extreme, unpredictable and constant. The work requires McMahan to stay up to speed on advances in cardiac pacing, intracranial pressure monitoring, renal replacement therapy, continuous ventilation and other modalities.
It also requires her to see through the wires and tubes to the human being.
In her decades as a critical care nurse, McMahan has seen it all.
“I’ve taken care of people who have lice, bedbugs and HIV, I’ve cared for heroin addicts, killers and the victims of crimes,” McMahan said. “To name a few, but basically people from all walks of life.”
Unconditional acceptance is the ethical bedrock of what nurses do. It reduces the situation to the bare essentials: patient and caregiver, two human beings working together to support life.
“One of the goals of nursing is that you treat the individuals, in the moment, no matter where they were or where they’re going,” she said. “It’s about what you can do to help them progress through life, whether it’s the beginning or end.”
In addition to dealing with extreme situations in a pressure-cooker environment, today’s nurses also need to master an ever expanding corpus of knowledge and keep pace with advances in medical technology.
At the same time, the other fundamental part of their mission–to cultivate a caring approach to patients and their families—has not changed.
“Nurses don’t treat conditions, we care for patients,” McMahan said.
Central to McMahan’s approach is the emphasis on engaging the “whole patient”—i.e. the physical person complete with assessments and labs and the story of what has happened and is going to happen to him or her, but also including the person’s family members, value system and cultural mentality. Students come to see healthcare itself as a culture, with its own language, and to translate that language into terms that nonprofessionals can understand and take comfort in.
In mastering the ability to contextualize almost instantaneously, students develop a unique human touch, and the ability to communicate medical facts to nonmedical people. They become a sort of living synapse between the patient, the family, the doctor, the hospital, and the treatment plan.
Not a doll house
Much of McMahan’s work at IU Southeast now revolves around clinical simulation in the Sanders Nursing Education Laboratory. Here she acts as preceptor or advanced practice nurse who helps the students during scenarios by answering questions and assisting with hands-on technical skills.
“I help them problem-solve what is going on with the patient, what the possible causes might be, and which nursing actions are most appropriate,” McMahan said.
The lab is not a doll house. It has the look and feel of a real hospital ward. It is stocked with real medical tech. And because it is taken seriously by faculty and students, it is a thoroughly convincing environment.
Again, like the tests, the value of the simulation as a teaching tool is only as good as the assessment of outcomes. McMahan has co-designed an evaluation tool that based on the Quality and Safety Education Initiative for Nurses (QSEN) model, the industry standard for nurse preparation. Evidence-based performance objectives were developed for every simulation scenario based on QSEN competencies of patient-centered care, teamwork and collaboration, evidence-based practice, quality improvement, safety and informatics. The goal: prepare nursing students not just to graduate and get a job, but to continually exhibit the knowledge, skills and attitudes to improve the quality and safety of the environments in which they will be working.
The personal connection
Recently, the widow of a patient in McMahan’s care who had died two years ago came to the critical care unit to distribute a batch of homemade cookies to the staff. When she saw McMahan, her face lit up with pleasant recognition.
“She remembered me,” McMahan said. “That’s what you go into this for—the personal connection through helping someone.”